Cancellation policy

We understand that your plans may change. If you wish to cancel your order, please contact us as soon as possible, and our support team will assist you promptly.

In-Stock Items

· In-stock items are processed and shipped within 48 business hours.

· You may request to cancel or modify your order within 2 hours of placing it. After this 2-hour window, cancellations and modifications are no longer possible.

Pre-Order Items

· Some items in our store may be available for pre-order. When you purchase a pre-order item, you are buying a product that is currently out of stock or soon to be available.

· You may cancel a pre-order before it has been shipped. Once the order has shipped, cancellations and modifications cannot be made.

Notice

· Due to the large size and high shipping costs of rooftop tents (RTTs), if you need to cancel your RTT order after the freight carrier has picked it up, a 15% fee will be deducted from your refund to cover shipping costs.

· If you need to change the delivery address after receiving the shipment confirmation email, you will be responsible for any re-consignment fees or holding fees incurred by the freight carrier due to the address change.

For more information on returns and refunds, please refer to our Refund Policy.