Shipping for Rooftop Tent

Shipping for Rooftop Tent

3 total reviews

Regular price $299.00 USD
Regular price Sale price $299.00 USD
Sale Sold out
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Customer Reviews

Based on 3 reviews
Awesome rtt!!!!

Well built great accessories great customer service

Heath Rickard
Shipment has not arrived, multiple reschedules without communication.

TopOak Customer Service was great, easy to work with and highly recommended, however CEVA Logistics and their supporting local logistic vendors would not be recommended. Details for transparency are listed below.

Scheduled delivery for 5/9/24 between 11am and 3pm was confirmed on 5/2/24 at 9:57am.

No delivery or communication on 5/9/24, I submitted a lost package claim at 1:52pm with CEVA logistics. I found that the delivery had been rescheduled for 5/10/24 between 8am and 11:59pm without any communication.

After no delivery 5/10/24 LuAnn Cobb called at 4:08pm stating reschedule for 5/14 is required due to vehicle issues, I requested Monday 5/13/24 (due to 5/18/24 cutoff) but was denied, stating 5/14/24 was first available.

No delivery or communication on 5/14/24. Found shipment had been rescheduled for 5/24/24 without communication. Called LuAnn Cobb at 3:48pm (left voicemail), called CEVA logistics at 4:02pm. CEVA stated concerns with shipping delays and multiple "out for delivery" and returns without any notes. They left message for the shipping vendor to reach out to me in the delivery notes. I again called LuAnn Cobb on 5/15/24 at 9:00am and left another voicemail.

Received call from LuAnn Cobb on 5/15/24 at 11:00am stating earliest possible delivery is 5/17/24 between 8am and 11:59pm. I clearly communicated that if delivery is on 5/17/24 is not possible I can drive to Birmingham to pick up from the warehouse as the intended trip in which this order is required for is 5/18/24, if shipment cannot be delivered on 5/18 the product no longer of any use to me.

Physical condition of the shipment is yet to be determined as no delivery has been made at this time.

Arrived with damage

First, I'll say overall the product as far as the tent itself is good. The shipping method however, needs improvement. It arrived in what looks like random packaging found around the warehouse and shipped across country. The results of this is an item that wasn't protected very well and the tent itself has taken damage because of it. If you'd like additional photos I'll be happy to share them. I am considering sharing this as a Google review. Again, it is a nice product, but the method in which the product is shipped is very lackluster. Especially if it cost me $299 to do so.