Warranty Policy
Quick Summary
TOPOAK stands behind the gear we build and the adventures it’s made for.
Our warranty is designed to give you peace of mind. It covers manufacturing defects under normal, intended use and applies to the original purchaser who bought directly from topoakoverland.com, starting from the original retail purchase date. Coverage periods vary by product category and specific components, with clear details outlined below.
Have a question about your gear, your setup, or your next trip? Reach out to us anytime at support@topoakoverland.com
—we’re real people, and we’re here to help.
Warranty Coverage Table
| Product Category | Covered Components |
Warranty Term
|
|---|---|---|
| Rooftop Tents | Main structural components (includes the hard shell, tent fabric, skylight) | 3-Year Limited Warranty |
| Stabilus gas struts | Lifetime Warranty | |
| Included accessories (ladder, mattress, LED light, mounting hardware, etc.) | 1-Year Limited Warranty | |
|
270-degree Awning
|
Main structural components (includes fabric and frame) | 2-Year Limited Warranty |
| Included accessories (protective covers, mounting hardware, LED light, etc.) | 1-Year Limited Warranty | |
|
270-degree Awning Room
|
Complete product
|
1-Year Limited Warranty |
|
Annex Room for Vision
|
Complete product
|
1-Year Limited Warranty
|
|
Side Awning for Vision
|
Complete product
|
1-Year Limited Warranty
|
|
Roof Rack Water Tank
|
Complete product | 2-Year Limited Warranty |
| Accessories | All accessories not specifically listed above | 1-Year Limited Warranty |
What's Covered
This warranty covers manufacturing defects in materials or workmanship that affect normal, intended use of the product.
If a covered defect is confirmed, TOPOAK will, at its discretion, repair or replace the defective part or product to restore proper performance.
This warranty applies only to the original purchaser of products purchased directly through topoakoverland.com, begins on the original retail purchase date, and is non-transferable.
What's Not Covered
| Category | Description |
|---|---|
| Normal Wear & Tear | Cosmetic wear from regular use, such as vinyl window discoloration, surface scratches, or dents on the rooftop tent shell. |
| Customer-Caused Damage | Damage resulting from misuse, accidents, abuse, or improper handling. |
| Environmental Damage | Damage caused by acts of nature, including but not limited to storms, wind, or other environmental conditions. |
| Cosmetic Changes | Aesthetic changes that do not affect normal operation or performance. |
| Unauthorized Modifications | Products that have been repaired, altered, or modified without prior authorization from TOPOAK. |
Warranty Process
Report the Issue
If your product arrives damaged, has a defect, or if you received the wrong item, please report the issue within 7 days of delivery by contacting our customer service team.
Submit Required Information
Email us at support@topoakoverland.com with your original order number, along with clear photos and videos that help us assess the issue accurately.
Review & Support
Once your claim is submitted, our team will review the information and get back to you within 24 business hours to assist with the next steps.
FAQ
- When does my warranty coverage begin?
Warranty coverage begins on the original retail purchase date shown on your order confirmation.
- Who is eligible for warranty coverage?
Warranty coverage applies only to the original purchaser who bought directly from topoakoverland.com and is non-transferable.
- What does "limited warranty" mean?
A limited warranty covers manufacturing defects in materials or workmanship under normal use, but does not cover wear and tear, misuse, or accidental damage.
- Are accessories covered under warranty?
Yes. Accessories are covered based on the product category they belong to. Most accessories are covered by a 1-year limited warranty, unless otherwise specified in the warranty coverage table.
- What is not covered under warranty?
The warranty does not cover normal wear and tear, cosmetic damage, misuse, accidents, environmental damage, or unauthorized modifications. Please refer to the What’s Not Covered section for full details.
- Do I need to register my product for warranty coverage?
No product registration is required. Your order confirmation from topoakoverland.com serves as proof of purchase.
- How do I start a warranty claim?
Simply email support@topoakoverland.com with your order number and clear photos or videos of the issue. Our team will review your claim and respond within 24 business hours.